Returns & Refunds
casetractormanuals sells digitally delivered products. Because digital products cannot be physically returned, refund requests are handled according to the conditions below.
Customers may contact us within 7 days of purchase if:
- the same product was accidentally purchased more than once;
- the file supplied is damaged or cannot be opened and we are unable to provide a working replacement;
- the customer received a different file from the product ordered;
- the digital product materially differs from the description displayed at the time of purchase; or
- another significant technical delivery problem cannot reasonably be resolved by our support team.
Refunds generally will not be provided solely because a customer changed their mind after receiving the correctly described digital product, purchased a product for the wrong equipment or model despite accurate product information being displayed, or lacks the software or equipment necessary to use the file.
We encourage customers to contact us before purchasing if they are uncertain whether a product applies to their equipment.
Nothing in this Refund Policy limits consumer rights that cannot legally be waived.
- Steps to Return & Refund
1. Send information through the Contact Us . In case of not receiving the file or file is faulty
2. We will check and send you the correct new file with the description image
3. If there is no new file to resend you. The order will be refunded after 48 hours during business hours.